Ticket information and purchase line

Call: 11800 (24/7)*
Write: info@pilet.ee

*special rate

Pilet.ee General info General info Tallinn

Passengers in Tallinn

Personalising your Public Transport Card

If you are eligible for discounts, you must personalise your Public Transport Card in order to make use of them. Personalising cards online (www.pilet.ee) or in the public service office (Vabaduse väljak 7) or other sales points of Tallinn City Government is free of charge. Elsewhere the service costs €1. Personalised e-tickets are only valid with proof of identity.
You can buy a Public Transport Card from a sales point here.

The majority of travel discounts are registered on cards automatically by checking whether the card holder is listed in the student or pensioner registers.

E-tickets (or the right to free travel) must be validated for every journey by holding your Public Transport Card against the validator.

Hourly tickets and 1-day e-tickets can be purchased using money loaded onto your Public Transport Card by holding the card against the validator. The ticket system is designed in such a way that it sells passengers the cheapest available ticket within any 24-hour period.

Example: Full fare-paying passenger with Public Transport Card

Time of validation 9.00 9.15 9.50 18.00 20.15 22.10* 00.00* Total
Cost of journey upon validation 1,1 € - - 1,1 € 0,8 € 1,1 € 1,1 € 3,0 €
Cost of 1-day e-ticket 3,0 €
Cost had the system only sold hourly tickets:
Cost of journey upon validation 1,1 € - - 1,1 € 1,1 € 1,1 € 1,1 € 5,5 €
You save 2,5 €

Information about joint tickets for Tallinn, Harju County and Elron trains can be found online at www.pilet.ee

Purchasing tickets and loading money

Sales points

Tickets can be purchased and money can be loaded onto your Public Transport Card from marked sales points. You will find a list of sales points online at www.pilet.ee or you can call +372 611 8000 or the 11800 hotline. To purchase an e-ticket, present your Public Transport Card or give your card number. In case of personalised card, you may give your personal identification code. To purchase an e-ticket using money you have loaded onto your card, hold the card against the validator. Single-trip tickets can also be purchased from the driver.

Online

Swedbank, SEB, Nordea, Sampo and Krediidipank clients can purchase tickets and load money onto their Public Transport Cards via their Internet bank. You can also pay using a MasterCard or Visa credit card. When purchasing an e-ticket, enter your card number or in case of personalised card, enter your personal identification code. More information is available online at www.pilet.ee

Mobile

The 1322 hotline for purchasing tickets via your mobile operator is open to clients of EMT, Elisa and Tele2. You can pay for tickets purchased using the mobile apps Pilet.ee and Bussipiletid.ee with your bank card or by having the cost added to your mobile bill.

To purchase a ticket, dial 1322*ticketcode*IDcode. To load money onto your Public Transport Card or to purchase a ticket, dial 1322*ticketcode*cardnumber.

Purchasing tickets and loading money onto your card using your mobile phone is subject to a service fee of €0.32.

Additional information

E-tickets or the right to free travel must be validated for every journey by holding your Public Transport Card against the validator.

  • If the validator light is blue, hold your Public Transport Card against the validator.
  • If the validator light is green, your ticket has been activated or your travel card/discount is valid.
  • If the validator light is red, you do not have the right to travel and you do not have sufficient funds on your card to purchase a ticket.
  • If the validator light is yellow, wait while the apparatus validates your ticket or right to free travel.

You can use your Public Transport Card to buy tickets for up to 5 passengers at a time. To do so:

  • validate your own journey;
  • use the arrows to select the number of additional tickets you need; and
  • validate each additional journey.

If you validate your card repeatedly without indicating that you need additional tickets, the tickets will not be issued to you – the validator screen will simply keep informing you that your own journey has been validated.

If you fail to validate your e-ticket or your right to free travel, you may be fined for travelling without a valid ticket/discount.

Returning a Public Transport Card

Public Transport Cards can be returned within six months of being validated for the first time to the public service office of Tallinn City Government (Vabaduse väljak 7). Ridango AS will reimburse the €2 deposit you paid to purchase the card when you return it. Damaged cards will not have their deposits reimbursed. Nor will the deposit be reimbursed on cards which were issued free of charge.

Refund

There are no time limits on using money loaded onto a Public Transport Card – you can use it a month or even a year later. If you wish to return your card and get the money back that is still on it, you can do so at the public service office of Tallinn City Government or send a digitally signed application to info@pilet.ee.Money will be returned to the customer's bank account according to the law.
The maximum amount of payout is €10.00
When money is loaded to joint account for other reasons that this account is not meant for (other than buying tickets), then these financial transactions will be canceled and sums of money will be returned throught respective money loading channels (from account to account, from calling card to calling card).

Contact:
6118000, 11800 or 1345
info@pilet.ee
www.pilet.ee

Notes:
Calls to the 11800 information line are charged at €0.51 per minute plus the operator’s service fee of €0.23 per minute. In the event of faults or problems, call 611 8000 or the 1345 hotline. To buy a ticket using your mobile phone, you must already have an agreement and limit. The codes for buying mobile tickets are given without expiry reminders. Tickets with expiry reminders cost an extra €0.51. The relevant ticket codes can be found online at www.pilet.ee. Further information and terms and conditions of use are also available online at www.pilet.ee.

If you have any questions, please contact info@pilet.ee